Feedback or Complaint form
How can you provide feedback
Your voice truly matters to us.
At Adelaide Care Services, we deeply value your insights as they help us grow, improve, and continue providing the highest level of care to our participants.
You are welcome to share feedback in whichever way feels most comfortable:
- Feedback Form
Complete the form at the bottom of this page to share your thoughts, suggestions, or concerns.
Send detailed feedback to enquiries@adelaidecareservices.com.au. We welcome all comments, big or small.
- Phone or In-Person
Speak with our friendly Customer Support team during business hours on 1300 310 474. We are here to listen.
How do we handle complaints
At Adelaide Care Services, we take complaints seriously and handle them promptly, fairly, and confidentially. If you have a concern about our services or staff, please follow these steps:
Step 1
Submit a complaint
Fill out the form at the top of this page.
Step 2
Provide Details
Include all relevant information (what happened, who, when, any documents).
Step 3
Resolution
Our Complaints Officer will investigate and keep you updated.
Step 4
External Options
If unsatisfied, you can contact the NDIS Quality & Safeguards Commission or other relevant bodies.
How do we handle complaints
We understand that sometimes things may not go as expected.
At Adelaide Care Services, we treat every complaint with seriousness, respect, and complete confidentiality. Our goal is to resolve matters promptly and fairly, and to ensure you feel heard at every stage.
Below is our simple, supportive complaints process:
Step 1
Submit Your Complaint
Use the form at the top of this page, or contact us directly. You may provide your name or remain anonymous if you prefer.
Step 2
Share the Details
Include as much information as you can like what happened, when it happened, who was involved, and any supporting documents. This helps us understand your concern clearly.
Step 3
Investigation & Resolution
Our Complaints Officer will review your concern carefully, keep you updated throughout the process, and work with you toward a fair and meaningful resolution.
Step 4
External Support Options
If you feel your concern has not been resolved, you may contact the NDIS Quality and Safeguards Commission or another appropriate external body. We will provide guidance on how to do this if needed.
Your feedback positive or negative helps us deliver better, safer, and more compassionate support.
We are committed to learning from every experience and continuously improving the quality of care we provide to individuals with disabilities.
We're Here for You
From expert guidance to compassionate care, we offer the support you need to live life to the fullest.